Hello! If you are reading this you are most likely either thinking about getting started with airbnb and just need a little more info, or you have already signed up and you're thinking "NOW WHAT?" Good news for you is that I have been doing airbnb for about 3 years now managing about 5 different properties, and have learned all the Do's and Don'ts of airbnb so I can give you my two cents about the whole thing! We'll start with my top 5 pieces of advice to get started, and then a list of items you will need to get started.
1. Its all about the guest experience
The most important part of airbnb in my opinion is the guest experience, and to make sure that they leave your place feeling satisfied with their stay and happy. With reviews being so accessible to potential customers now, it is extra critical now more than ever to make sure you have positive reviews about your listing. The best way I have found to make sure this happens its to "Under promise and over deliver". Im sure you've heard that saying in some business book you don't even remember the name of, but the statement couldn't be any more accurate! Added touches such as leaving a nice note to thank you guests for their stay, or adding extra blankets in the colder months to make sure your guests stay warm are little touches that will take your listing to the next level, and keep your reviews at 5 stars!
2. Keep your space clean
Cleanliness is one of those things that I've found is VERY IMPORTANT to guests. They want to feel as though they are the first and only people to stay in your space (of course they know they aren't but they want to feel that way). Fresh linens, towels, kitchen-ware etc. should all be cleaned after the previous guests and all food left from the previous guests should also be thrown away. The last thing people want to see is remanence from some strangers who stayed before them.
3. Be quick to respond to guest inquiries and questions
Most likely your listing is not the only option for people to choose which is why it is critical to make sure you respond quickly to booking inquiries and questions. If you get someone who is asking for a little more information about your place before they book chances are they are also looking at other options as well. If you are the first to respond and make sure you can cover all their needs without "over promising" as we discussed above, then you are most likely going to be the host they choose to stay with because you were quick to respond and can satisfy their needs. Make sure you have notifications enabled on your phone so that when someone reaches out to you, you will see it right away.
4. Check in periodically
This depends on each guest and their length of stay at your place, but I have always found it is a good idea to check in with your guest at least once every couple days to make sure everything is going ok with their stay. A lot of the times guests wont mention any problem with your space until their stay has ended and you read all about it in their public review for everyone to see. It is much better to initiate the conversation with them to make sure everything is going smoothly and if they bring up a problem you can solve it right then and there before it is too late.
5. Create a "Home Guideline Sheet"
This is not only a super helpful tool for your guests to have so they can reference certain rules and information to your place, but it will also save you a lot of time explaining and answering questions for your guests after they arrive. Some important things you will want to add on your guideline sheet would be wifi information, any house rules, restaurant recommendations, local sites to see, checkout instructions, or anything else you would like to share with your guests after they arrive. The more information guests have about your place, the better!
now that you have all the information you need to get started, CLICK HERE to set up your airbnb account and start earning money! Post any questions or comments below!
AIRBNB STARTER KIT
These are all the things you will want to have in your space to give you the best chance of getting the most bookings.
towels : at least one per guest
shampoo and conditioner
sheet set: 2 sets per bed (This helps cleaning in between guests go a lot faster)
Kitchen essentials (if kitchen is available for use)
salt, pepper, cooking oil
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